Measures and Metrics in Corporate Security: Communicating Business Value

By George K. Campbell; Reviewed by Glen Kitteringham, CPP

 ***** Measures and Metrics in Corporate Security: Communicating Business Value. By George K. Campbell, published by the Security Executive Council, (Web); 127 pages; $275.

As the security industry matures and security professionals increase their influence at the C-suite level, the importance of communicating security’s business value grows. The days of security being seen as a “necessary evil” may be gone, but the security professional must still show how he or she adds value. George Campbell, author of Measures and Metrics in Corporate Security, knows what decision-makers want to hear—he is the former CSO of Fidelity Investments.

The text is first a workbook, offering a number of worksheets and sections for making notes. Second, intentionally or not, it is also an effective primer on security metrics for beginners and experienced practitioners alike.

This relatively short book, with just three chapters and five appendices, covers a tremendous amount of material in only 127 pages. It starts with the basics, dealing with the “whys”’ and “whats” of metrics before discussing specific performance indicators and measures. The book’s third chapter provides information on how to build a model specific to the individual’s organization, while appendices provide examples of security-related measures and metrics as well as tables for users to fill in data specific to their enterprises.

The author has put considerable effort into providing a list of trade associations with security compliance programs as well as sample cost-estimate tables and risk-measure maps. The book is also complemented by “Post-it” type text notes sprinkled throughout as well as graphs, charts, maps, references, and bullet points. Those elements come together in an effective format to assist security practitioners in their efforts to develop metrics-based programs to communicate business value. 

The book would be of value to any security manager seeking to demonstrate security’s added value to superiors. It is an outstanding effort and both author and publisher should be commended for it.

Reviewer: Glen Kitteringham, CPP, has worked in the security industry since 1990.  He holds a master’s degree in security and crime risk management from the University of Leicester (UK). He is chair of the ASIS Commercial Real Estate Council and an assistant regional vice president for Canada. He oversees security in several commercial high-rise properties in Calgary and Edmonton, Alberta, Canada.




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