A supervisor coordinates the arrival of police, fire, and EMS response. One security specialist responds to the command center to monitor all radio and telephone traffic to keep the appropriate personnel briefed on all current activity.
Recording the training exercise is essential to identifying strengths and weaknesses in officer performance. The recording becomes part of the scenario debriefing after the training is complete. Trainers hold discussions with officers about what went right in addition to pointing out mistakes. Additional training is planned if it is deemed necessary.
Training frequently reveals that security officers need to be assigned specific roles and duties. This alleviates some of the tendency to wait for others to perform necessary tasks and prevents officers from getting in each other’s way or arguing. Whoever assigns duties should keep in mind that the goal is quick and efficient neutralization of the threat using the minimal amount of force.
A comprehensive workplace-violence prevention and response program involves a combination of physical security measures and policies and procedures. But if those measures, policies, and procedures are to work as intended, security officers must be properly trained to handle both their daily routines and their incident-response roles.
Jennie McLamb, CPP, PSP, PCI, is compliance and training administrator for OMNIPLEX World Services. She manages training and licensing of more than 1,500 individuals across multiple jurisdictions.