CUSTOMER CARE

Boon Edam, Inc. of Lillington, North Carolina, has initiated a comprehensive support program for dealers and resell­ers. The Advanced Customer Care program aims to facilitate efficient product installations and expert maintenance through communication, preparation, training, and support. Steps in the program include a capabilities assessment to ensure the installer is trained on the product; installation coordination, which supports access control integration and building safety tie-ins; training; and review of the installation. The program is available to Boon Edam dealers and resellers in North, Central, and South America.