Incident Management

Appears in the issue.

PPM 2000 of Edmonton, Alberta, Canada, has announced that its Perspective incident management software now integrates with the OnGuard access control system from Lenel Systems International of Rochester, New York. When an actionable alarm occurs, Perspective automatically picks it up and starts a call, bringing in all the critical data and presenting it in the dispatch interface. OnGuard events that don’t require a dispatch—but still need to be documented—can be transferred straight into Perspective, where they are logged as new activity records that can, if necessary, be escalated to incident status.

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