***** The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age. By Jane Jordan-Meier. CRC Press, www.crcpress.com; 320 pages; $59.95.
During a crisis situation, security professionals, corporate and public officials, and law enforcement representatives must know how best to work with the media to disseminate information to the public. Jane Jordan-Meier’s book takes up this issue in an informative and comprehensive way.
The book addresses all aspects of planning for and managing the media in a crisis situation. It discusses how the old and new media report a crisis and provides proven methods and tips for managing the information flow, including harnessing the power of Facebook, Twitter, YouTube, Wikipedia, and other social media releases.
The appendix is rich in resource material including sample press releases, step-by-step flow charts, and media briefing checklists. The book also provides proven advice on how to avoid misunderstandings and embarrassing situations in communicating with the media during a crisis.
Jordan-Meier brings to bear her unique experience in media training and crisis communication principles. The case studies help to illuminate the issues. This book reflects best thinking and current practices in crisis media management. It would be a wortwhile resource for anyone responsible for dealing with the media in a crisis situation.
Reviewer: David P. Sayer has 25 years of experience in the security industry, including major venue security preparation and execution. He is a member of the ASIS International Cultural Properties Council and owner of Orion Security Consulting.