Lost TSA Contractor Laptop Found in Same Office Where it Went Missing

By Matthew Harwood

A laptop containing 33,000 names and their personal data that went missing from a locked office at San Francisco International Airport more than a week ago has been found in that same office, reports the San Francisco Chronicle.

The laptop was owned by Verified Identity Pass, which runs the Transportation Security Administration's Clear program. For $128, the program gives security-cleared passengers a high-tech card that allows them access to fast pass lanes where they avoid long passenger security-screening lines.

According to the Chronicle:

The laptop was reported missing to airport police and the San Mateo County Sheriff's Office on July 26 and to the TSA on July 28, according to Allison Beer, senior vice president for corporate development of Clear.

A preliminary investigation shows that the information was not compromised, she said.

The computer held names, addresses and birthdates for people applying to the program, as well as driver's license, passport and green card information. But, she said, the computer contained no Social Security numbers, credit card numbers, fingerprints, facial images or other biometric information.

Beers told the Chronicle that the personal information stored on the laptop was not encrypted but was protected by two levels of passwords.

TSA has temporarily stopped additional travelers from signing up for Clear while they investigate the incident. The agency also said that Verified Identity Pass had failed to follow proper TSA information protection procedures by not encrypting the sensitive traveler information it had stored on its laptop. The company now must pass a third-party audit to continue to do business with TSA.

Beers believes Verified Identity Pass will begin operating again in days and says the company is encrypting all software associated with the program and is contacting all its customers whose data was on the laptop.


It’s obvious that someone

It’s obvious that someone from the staff did that. It’s amazing how many laptops with important information disappear each ear. It’s a proof of irresponsibility!

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