Developing a privacy program to protect personal client and employee data is a challenge. Hewlett-Packard (HP) has chosen to develop a specific software platform that can make the task more manageable across its multiple units. The platform consists of dynamic, “context-based” questions and answers. A similar approach might also work well for other large enterprises.
The company had implemented a call center before it set up the privacy platform. Employees could call with privacy questions, but many hesitated to do so, Taylor said. The company wanted a more coherent and auditable process.
The platform software was developed mainly by HP Labs, a U.K.-based subsidiary. But the tool’s questions, guidance, and other content was selected and written by Taylor and a core team of privacy, legal, human resources, and other executives.
( To finish reading "Accountable Privacy" from the August issue of Security Management, click here .)